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Accessibility Statement

Last updated: October 12, 2026

Our commitment

PreventiveMD is committed to making our digital services accessible to everyone, especially people with disabilities. We believe that access to high-quality preventive healthcare information and tools should not be limited by ability, device, or circumstance. Accessibility is a continuous priority that we treat as integral to the quality of care we provide.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, motor, and neurological disabilities.

PreventiveMD’s public website has been audited against all 55 applicable WCAG 2.2 Level A + AA success criteria with no known failures. Under W3C terminology, our overall conformance status is classified as “partial” only because we embed third-party components, a Care Portal and our payment provider’s card fields, that are evaluated independently by their providers rather than included in our own audit. We continue to monitor and remediate issues as they are identified.

Audit summary

Our most recent internal audit (October 12, 2026), which re-verified our public pages, our intake (“Get started”) flow, and our patient account pages against the full Level A + AA baseline, found:

  • 49 criteria verified compliant: meets the success criterion as currently designed
  • 6 criteria not applicable: the in-scope pages contain no prerecorded audio, no informative video (any video is muted, decorative background footage), no live media, no auto-playing audio, and no motion-activated controls
  • 0 known failures: no criterion is currently unmet within our own code

Methodology: internal audit conducted by our engineering team, combining automated testing (axe-core) with manual keyboard, focus visibility, and color-contrast checks at desktop and mobile screen sizes, plus a review of the underlying code. This evaluation has not yet been independently verified by a third-party accessibility specialist. Detailed findings are tracked internally; users are welcome to request a summary by email (see Feedback and contact information).

Measures we take to support accessibility

PreventiveMD takes the following measures to ensure accessibility across our digital services:

  • Including accessibility as part of our design, development, and content review processes
  • Conducting regular automated and manual accessibility testing
  • Assigning clear responsibility for accessibility within our product and engineering teams
  • Reviewing third-party components and vendors for accessibility compliance

Accessibility features

Our digital services include the following features to improve accessibility:

  • Text alternatives for non-text content, including medical images and diagrams where clinically appropriate
  • Keyboard navigation throughout our public website and intake questionnaire
  • Sufficient color contrast and resizable text
  • An accessibility menu that turns off animations and moving backgrounds; these also follow your device’s reduced-motion setting
  • Compatibility with major screen readers, including JAWS, NVDA, and VoiceOver
  • Clear, plain-language explanations of medical terminology
  • Form labels, error messages, and input assistance designed to be accessible

Feedback and contact information

We welcome your feedback on the accessibility of PreventiveMD. If you experience accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 10 business days and to propose a solution within 30 business days.

Formal complaints

If you are not satisfied with our response, you may file a complaint with the appropriate regulatory body in your jurisdiction. In the United States, this may include the U.S. Department of Health and Human Services Office for Civil Rights or the U.S. Department of Justice under the Americans with Disabilities Act (ADA).

Compatibility with browsers and assistive technology

PreventiveMD is designed to be compatible with the following:

  • Browsers: Recent versions of Chrome, Firefox, Safari, and Edge
  • Screen readers: JAWS, NVDA, VoiceOver (macOS and iOS), and TalkBack (Android)
  • Operating systems: Windows 10 and later, macOS 12 and later, iOS 15 and later, Android 10 and later

PreventiveMD is not designed for compatibility with Internet Explorer or browsers more than three major versions out of date.

Technical specifications

Accessibility of PreventiveMD relies on the following technologies:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Ongoing improvements

We treat this statement as a living document. As our services evolve, we will update this page to reflect our current status. Our goal is to maintain full WCAG 2.2 Level AA conformance across the parts of our service we develop and control directly.